Frequently Asked Questions

INDIGO CAPRI HELP CENTER

Quick answers about orders, shipping, protectors, returns, and collectibles.

Are your products authentic?

Yes. We source our collectibles from authorized distributors, manufacturers, and trusted suppliers. Authenticity and quality are important to us.

Do all items include a protector?

Not all products include a protector. If a protector is included, it will be clearly stated in the product title or description.

How are collectibles packaged?

Orders are packed with collectors in mind using appropriate protective materials to help ensure safe delivery.

How quickly do orders ship?

Most orders are processed within 1–2 business days. Processing times may vary during holidays, promotions, or high-volume release periods.

Will I receive tracking information?

Yes. Tracking information is provided once your order ships.

Do you offer pre-orders?

Yes. Select items may be offered as pre-orders. Expected release dates and shipping estimates will be listed on the product page when available.

What is a Chase Variant?

A Chase Variant is a limited-edition version of a collectible that is produced in smaller quantities than the standard release.

What if my order arrives damaged?

Please contact us as soon as possible and include photos of:

This information helps us review and resolve the issue quickly.

Do you accept returns?

Please review our Return Policy page for complete return eligibility and requirements.

Can I cancel my order?

Orders may be eligible for cancellation before shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

How can I contact Indigo Capri?

You can reach our Customer Support Team through our Contact Us page or by emailing support@indigocapri.com.

Do you ship internationally?

Shipping availability may vary by destination. Available shipping options will be displayed during checkout.